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Lebara Money FAQs:

You can still log into your Lebara Money account to review your past transfers or administer your account but for any future transfers we would encourage you take advantage of this exciting new partnership. If you have any questions regarding money you sent with Lebara, please contact us at [email protected].

Your questions are important to us. Please contact our friendly customer service team:
Email -[email protected]
Telephone - 0800 640 6303 (Monday-Friday 10:00-19:00 excluding Bank Holidays)

If you wish to make a complaint about any aspect of the WorldRemit service, please send your complaint in writing to this address: 62 Buckingham Gate, London, SW1E 6AJ or by email to [email protected]

We will acknowledge receipt of your complaint within 2 Business Days. We will investigate your complaint and come back to you with the results of our investigation no later than 7 Business Days after the receipt of our acknowledgement of your complaint.

If you are not satisfied with the manner in which we have dealt with your complaint, or the outcome, then you may refer the matter to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR, Tel No 0800 0234 567, Email: [email protected]