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Lebara Money FAQs:

WorldRemit is one of the world’s leading online money transfer providers, with over 2 million customers sending money from 50 countries to over 145 countries worldwide.

Lebara has partnered with WorldRemit, one of the world’s leading online money transfer providers, to improve your money transfer experience and to open more ways and more countries for you to send money to.

To welcome you to WorldRemit, we’re delighted to make you a very special offer - zero fees on your first two transactions. To claim your first free transaction, sign up with WorldRemit and enter promo code LEBARA when you send money. Once you’ve made your first transaction, we’ll email you a new promo code to use for your second free transaction. Terms and conditions apply*.

Through WorldRemit, you will also enjoy the following benefits:

•    A fast, convenient service

You can make a transfer in a matter of minutes on your laptop or phone. And you have a choice of ways for your money to be received - cash pickup, mobile money, bank transfer and airtime top-up.

•    Competitive Rates

WorldRemit do everything they can to offer you the very best value. There are never any nasty surprises because fees and exchange rates are shown up front. WorldRemit’s competitive rates are updated 365 days a year and they also offer push notifications so you can see the latest rates each day.

•    Peace of mind with their award-winning service

WorldRemit’s industry-leading technology protects your money and guarantees it arrives safely every time. Plus, they’re licensed by government regulators around the world. They also offer award-winning 24/7 customer service that speaks over 17 languages.

The WorldRemit service will be accessible through Lebara, starting with Lebara UK, and then also: Netherlands, Denmark, France, Spain, Germany. There will be announcements when the WorldRemit service in each additional region is launched.

You can send to over 145 countries with WorldRemit, over 100 more than with Lebara. At present we don't support sending money to the following countries which Lebara supports:

Cyprus

Estonia

Iceland

Liechtenstein

Luxembourg

Monaco

San Marino

Switzerland
 

To see the sending options available in the country you want to send to - click here.

You can still log into your Lebara Money account to review your past transfers or administer your account but for any future transfers we would encourage you take advantage of this exciting new partnership. If you have any questions regarding money you sent with Lebara, please contact us at [email protected].

Your transfer will still go through our Lebara Money service. However, in the unlikely circumstance that your transfer has been cancelled during our website maintenance phase, you will be contacted by a member of our team, who will be able to guide you through your next steps.

You can still redeem any accumulated RAF credit(s) through WorldRemit. You will be contacted by us via email with your WorldRemit RAF credit voucher, which will, subject to WorldRemit’s terms and conditions, allow you to continue using your RAF credits once you register with WorldRemit.

You will no longer be able to use the Like it Lock it feature on our website. However, through our partnership with WorldRemit, you will benefit from their competitive rates which are regularly updated. You will also be offered a promotion code which will entitle you to 2 fee-free money transfers.

Yes. Lebara Money has in place information security policies and procedures utilizing a combination of online and offline security technologies, procedures and organizational measures to help safeguard your information in strict compliance with the UK Data Protection Act (DPA). In the event information is required to be transferred from Lebara to WorldRemit as part of your choice to use the WorldRemit service, your express consent will be required.

Your questions are important to us. Please contact our friendly customer service team:
Email -[email protected]
Telephone - 0800 640 6303 (Monday-Friday 10:00-19:00 excluding Bank Holidays)

If you are unhappy with any aspect of our service, please contact our customer service team, who will be more than happy to attend to you at: 0800 640 6303. We will aim to resolve your complaint while you are on the phone. Our dedicated Customer Service team is available Monday to Friday 10:00 - 19:00 (excluding Bank Holidays). Alternatively, you can send an email to [email protected] or write to us at Lebara Limited, 35 New Broad Street ,London, EC2R 7BP.

In case you would like to make a complaint or to report a lost or stolen payment instrument please email us on [email protected] or call us (Monday-Friday 10:00-19:00, excluding Bank Holidays) on 08006406303.

We will endeavour to handle your complaint fairly and quickly, however, if you are not satisfied with the outcome, you may contact the Financial Ombudsman Service at Exchange Tower, London E14 9SR; telephone: 0800 023 4567 (landline users) or 0300 123 9 123 (mobile users) and e-mail: [email protected].

WorldRemit offers an award-winning 24/7 customer service that speaks over 17 languages which can be contacted using the details below:

WorldRemit Email: [email protected]

WorldRemit Customer Service Telephone: +44 20 7148 5800

The promotion code LEBARA provides customers with a 100% discount on money transfer fees on their first transaction with WorldRemit. This code is valid for one transaction until 11pm Greenwich Mean Time +1 (GMT+1) on 30 June 2018. You must sign up to use the WorldRemit service and the promotion code must be applied during the WorldRemit payment process to benefit from the discount. After making a transaction using the promotion code LEBARA, a second promotion code will be sent to the email addresses associated with that WorldRemit account within 2 working days.

The promotion code must not be abused and cannot be used in conjunction with other offers. WorldRemit reserves the right to alter, suspend or cancel this promotion at any time. You are liable for any personal tax consequences and compliance with relevant law in relation to this promotion. WorldRemit’s website and app terms and conditions, found on: https://www.worldremit.com/en/about-us/terms-and-conditions, will apply alongside these specific terms and conditions.