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Promotions Terms

Updated on 23/01/2018

Lebara Money Online Terms and Conditions (English law version)


THESE TERMS AND CONDITIONS APPLY TO AND GOVERN YOUR ACCESS TO AND USE OF THE LEBARA MONEY ONLINE WEBSITE AND THE SERVICES AVAILABLE ON THE LEBARA MONEY ONLINE WEBSITE AND APP.


This Agreement is a contract between you the individual sender of money transfer (“You” or “Sender”) and Lebara Money Ltd. (“We” or “Lebara”) and applies to your use of the Lebara Money services (the "Services").


 

1. Fees discount

1.1 Lebara Money Zero Fee offer is valid for all first ‘Send now’ money transfers through the Lebara Money transfer (website, iOS & Android app) until midnight 30/04/2018. Money transfers with a locked rate and planned execution date are excluded from this promotion. Transactions are monitored and subject to fraud checks which may disqualify some customers.

2. Marketing Promotions Terms & Expiration

2.1. All promotions offering benefits to our users and potential users, such as bonuses, credits and other special offers (collectively, "Lebara Money Credits") that we offer or may offer in the future are subject to specific promotional terms and conditions pursuant to which such Lebara Money credits must be used. All Lebara Money Credits shall expire: (i) in 90 days from the issue date for any Lebara Money Credits issued on or after 22 February 2018; (ii) when your Lebara Account is closed (either by you or blocked/closed by Lebara); or (iii) such other term as may be determined by Lebara Money in its sole discretion from time to time. If so determined by Lebara Money, such Lebara Money Credits shall be deducted from your Lebara Account upon or following the expiration date. Certain promotions may not be available in certain countries or for certain destinations, as shall be determined by us at our sole discretion.

2.2. At all times, we reserve the right to deny, withhold or withdraw any promotion at our sole discretion at any time. In addition, if we suspect that a user (whether alone or with others) has manipulated or abused (or attempted to do so) a promotion and/or Lebara Money Credits and/or otherwise acted in bad faith towards us then, we reserve the right, at our sole discretion, to: (i) deduct or remove any or all of such Lebara Money Credits from the associated Account(s), (ii) deny, withhold or withdraw from that user such promotion and any future promotion; and/or (iii) block, suspend or terminate the Services or any portion thereof with respect to such user(s), temporarily or permanently.

2.3. From time to time, Lebara Money may grant you Lebara Money Credits with which you can use while using the Services and in accordance with the terms of the specific promotion. All Lebara Money Credits may never be withdrawn/cashed out by you. You will not be able to transfer the Lebara Money Credits with no additional funds of your own - you can only use the Lebara Money Credits and transfer them together with your own funds (the minimum amount will be communicated to you and might be changed by us from time to time).

2.4. In case of a refund of a transaction in which Lebara Money Credits were used, you will not lose your Lebara Money Credits and they will be placed back in your Lebara Account.

3. Introductory discount offer: Expiry date 31 March 2018

3.1 Lebara Money Introductory discount offer could be applicable in certain occasions. If it applies it is only available if the first transfer is above a defined amount based on the communicated promotion. The promoted web page URL will define promotion values; 1. discount amount (e.g. £5 discount on a £200 transfer would mean a customer to pay for £200-£5 = £195 excluding any potential transfer fees) 2. minimum transfer amount (this is the minimal transfer value for the first transfer to qualify for the promotion). In order to receive the promotion offer the customer has to use this unique page URL and complete their first transfer from this URL.

4. Refer a Friend promotion

4.1 From time to time we may provide you a promo code or a link to invite your friends to use our Services ("RAF Invite"). For this promotion, you will receive from us Lebara Money Credits when a friend you refer to us, who never transacted with Lebara Money previously, completes a transaction of at least GBP100 with us (the "Referred User")". For you to receive the Lebara Money Credits pursuant to this promotion, you need to be a client of Lebara Money (which successfully completed at least 1 transaction with us or paid a fee for a Deferred Transfer) and the Referred User has to successfully open an account with us using the promo code/link you provided him and complete a transaction of GBP100 or more, using the above mentioned promo code/link.

4.2 The Referred User will receive Lebara Money Credits upon the successful completion of his first transaction, and such Lebara Money Credits will automatically be used during such transaction (we will reduce the amount the Referred Users pays for such transaction by the amount of the Lebara Money Credits received by such Referred User. For example, if the Referred User received GBP5 Lebara Money Credits, wanted to transfer GBP100 and the fee for such transaction is GBP2 - the Referred User will pay GBP97 instead GBP102 (GBP100 + GBP2).

4.3 Once you have Lebara Money Credits, they will be automatically used once you transfer with us GBP100 or above (an "Eligible Transfer"). All your Lebara Money Credits, up to GBP50, will be used in your first Eligible Transaction. The rest will be used in your next Eligible Transaction. You cannot split or divide the usage of your Lebara Money Credits in any other way.

4.4 In case the Eligible Transfer is also a Deferred Transfer, the Lebara Money Credits will be automatically used on the day of the payment of the fee for the Deferred Transfer, however this will not reduce the fee you will pay. This means that you will notice that the amount of your Lebara Money Credits reduced on the date you paid the fee for the Deferred Transfer, however the fee you are paying will remain the same. The amount you will be charged on the date of the transfer that you chose, will be reduced, In case you cancel such Deferred Transfer - you will receive the Lebara Money Credits that were reduced, back.

4.5 The actual amount of the Lebara Money Credits you and the Referred User will receive may change from time to time and will be communicated to you in the RAF Invite.

5. Prize draw: 23 February 2017 - 6 March 2017

5.1 Who can enter? Any person who is eligible to use Lebara Money's Services (as set forth in the Lebara Money Online Terms and Conditions). Employees of Lebara or its affiliates, subsidiaries, advertising or promotion agencies are not eligible to enter, nor are members of these employees’ families (being parents, children, siblings, spouses or life partners). The Promotion is run exclusively by Lebara Media Services Limited.

5.2 When Can I Enter?: This Promotion runs from 00.01 GMT on 23rd February 2017 until 23:59 GMT on 6th March 2017 both days inclusive (the “Promotion Period”).

5.3 Purchase necessary; however internet access, a valid email address and a Facebook account are required.

5.4 How Can I Enter?: a. Complete a successful money transfer with Lebara Money Ltd. during the promotion Period of minimum GBP200 (i.e. the amount you are transferring, excluding any fees should be at least GBP200), using our website (money.lebara.com) or our Android App.

5.5 Entries will be ineligible for the prize draw if they are incomplete or illegible or are received outside the Promotion Period.

5.6 Maximum of one entry per customer, which correlates to an individual or group household. Entry constitutes full and unconditional acceptance of these Terms and Conditions. Lebara is not responsible for lost, corrupted or delayed entries. Lebara reserves the right to disqualify anyone who violates these Terms and Conditions.

5.7 The Prize: a single return flight (economy class) from a location of choice. The maximum worth of the flight is GBP 650.

5.8 Further Prize Details: Lebara will notify the winner of their success in the contest.

5.9 The winner is responsible for their behavior. Lebara reserves the right in its absolute discretion to exclude the winner if they fail to comply with the reasonable directions of Lebara or any companies associated with the Prize.

5.10 Prizes are as stated and are not transferable. No cash alternatives available. Lebara reserves the right to substitute the prizes with prizes of similar or equal or greater value. In case the flight is cancelled or not conducted as envisaged, Lebara reserves the right to cancel the prize with or without notice.

5.11 Prizes may be considered as a taxable benefit to the winners. The winners will be directly responsible for accounting for and paying to the relevant tax authorities, any tax liabilities arising from their Prize.

5.12 Personal data, which you provide when you enter, may be used for future marketing activity by the Lebara Group if you do not opt-out (if applicable) at the point of entry. If you do opt-out, your personal data will only be used by Lebara and agents acting on Lebara’s behalf for the operation of this Promotion. See our Privacy Policy here: click here

5.13 Winner Selection: All valid entries will be entered into a prize draw to be conducted by Lebara or its partners.

5.14 Winner Notification: Winners will be contacted via the email address provided upon entry and will be required to respond to confirm eligibility plus acceptance of and to pick up the Prize within the time stipulated therefor. In the event a winner does not respond to communication or pick up the Prize within the stipulated time, Lebara reserves the right to disqualify that winner and allocate that prize to an alternative winner selected in the same manner. If a final winner does not claim the prize, either it or the prize value will be donated to the Lebara Foundation.

5.15 Each winner may be asked to provide identification or other documents as are required by Lebara proving their eligibility before they are entitled to receive the prize.

5.16 The winner may be asked to participate in reasonable further publicity or advertising in support of this Promotion.

5.17 The winner consents to their surname and region being made publically available upon request, via a letter to: Reza Schott, Lebara Media Services Limited, 25 Copthall Avenue, London, EC2R 7BP United Kingdom within 90 days of the event date.

5.18 No correspondence will be entered into regarding either this Promotion or these Terms and Conditions. In the unlikely event of a dispute, Lebara’s decision in accordance herewith shall be final.

5.19 No responsibility is accepted for entries lost, damaged or delayed or as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.

5.20 If for any reason the Promotion / event is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of Lebara which corrupt or affect the administration, security, fairness, integrity or proper conduct of this promotion, Lebara reserves the right (subject to any written directions given under applicable law) to disqualify any individual who tampers with the entry process and to terminate, modify or suspend the Promotion.

5.21 Participants in this Promotion agree that Lebara will have no liability whatsoever for any injuries, costs, damage, disappointment or losses of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a prize, or from participation in this promotion. Nothing in this clause shall limit Lebara’s liability in respect of death or personal injury arising out of its own negligence or liability arising out of Lebara’s fraud.

5.22 All entries must be made by the entrant themselves. Bulk entries made from trade, consumer groups or third parties will not be accepted If an entrant attempts to compromise the integrity or the legitimate operation of this Promotion by hacking or by cheating or committing fraud in any way such as use of ‘script’, ‘brute force’, masking their identity by manipulating IP addresses, using identities other than their own or any other automated mean, Lebara may seek damages from that entrant to the fullest extent permitted by law. Further, Lebara will disqualify that entrant’s entry to this Promotion and may ban the entrant from participating in any of our future promotions, so please play fairly.

5.23 The Terms and Conditions of this Promotion shall be interpreted and applied on the basis of English Law and the Courts of England and Wales shall have exclusive jurisdiction. Promoter: Lebara Media Services Limited, 25 Copthall Avenue, London, EC2R 7BP, United Kingdom

6. Tribal India free tickets promotion: 5 - 17 July 2017

6.1 Who can enter? Any person who is eligible to use Lebara Money's Services (as set forth in the Lebara Money Online Terms and Conditions). Employees of Lebara or its affiliates, subsidiaries, advertising or promotion agencies are not eligible to enter, nor are members of these employees’ families (being parents, children, siblings, spouses or life partners). The Promotion is run exclusively by Lebara Media Services Limited.

6.2 When Can I Enter?: This Promotion runs from 00.01 GMT on 5th July 2017 until 23:59 GMT on 17th July 2017 both days inclusive (the “Promotion Period”).

6.3 Purchase necessary; however internet access and a valid email address are required.

6.4 How Can I Enter?: Complete a successful money transfer with Lebara Money Ltd. during the promotion Period of minimum GBP100 (i.e. the amount you are transferring, excluding any fees should be at least GBP100), using our website (money.lebara.com) or our Android App.

6.5 Entries will be ineligible for the prize draw if they are incomplete or illegible or are received outside the Promotion Period.

6.6 Maximum of one entry per customer, which correlates to an individual or group household. Entry constitutes full and unconditional acceptance of these Terms and Conditions. Lebara is not responsible for lost, corrupted or delayed entries. Lebara reserves the right to disqualify anyone who violates these Terms and Conditions.

6.7 The Prize: two (2) free tickets for one day of choice to Tribal India 2017. Click here for more information about the event.

6.8 Further Prize Details: Lebara will send an email to the qualifiers by 19 July the latest to request to select one of the three dates (21 July, 22 July or 23 July) and confirm their name and date of birth using this link. If you haven't received the email please click on the link and enter your details.

6.9 The winner is responsible for their behavior. Lebara reserves the right in its absolute discretion to exclude the winner if they fail to comply with the reasonable directions of Lebara or any companies associated with the Prize.

6.10 Prizes are as stated and are not transferable. No cash alternatives available. Lebara reserves the right to substitute the prizes with prizes of similar or equal or greater value. In case the event is cancelled or not conducted as envisaged, Lebara reserves the right to cancel the prize with or without notice.

6.11 Prizes may be considered as a taxable benefit to the winners. The winners will be directly responsible for accounting for and paying to the relevant tax authorities, any tax liabilities arising from their Prize.

6.12 Personal data, which you provide when you enter, may be used for future marketing activity by the Lebara Group if you do not opt-out (if applicable) at the point of entry. If you do opt-out, your personal data will only be used by Lebara and agents acting on Lebara’s behalf for the operation of this Promotion. See our Privacy Policy here: click here

6.13 Winner Selection: All valid entries will be given a Prize after validation of above conditions.

6.14 Winner Notification: Winners will be contacted via the email address provided upon entry and will be required to respond to confirm eligibility plus acceptance of and to pick up the Prize within the time stipulated therefor. In the event a winner does not respond to communication or pick up the Prize within the stipulated time, Lebara reserves the right to disqualify that winner.

6.15 Each winner may be asked to provide identification or other documents as are required by Lebara proving their eligibility before they are entitled to receive the prize.

6.16 The winner may be asked to participate in reasonable further publicity or advertising in support of this Promotion.

6.17 No correspondence will be entered into regarding either this Promotion or these Terms and Conditions. In the unlikely event of a dispute, Lebara’s decision in accordance herewith shall be final.

6.18 No responsibility is accepted for entries lost, damaged or delayed or as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.

6.19 If for any reason the Promotion / event is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of Lebara which corrupt or affect the administration, security, fairness, integrity or proper conduct of this promotion, Lebara reserves the right (subject to any written directions given under applicable law) to disqualify any individual who tampers with the entry process and to terminate, modify or suspend the Promotion.

6.20 Participants in this Promotion agree that Lebara will have no liability whatsoever for any injuries, costs, damage, disappointment or losses of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a prize, or from participation in this promotion. Nothing in this clause shall limit Lebara’s liability in respect of death or personal injury arising out of its own negligence or liability arising out of Lebara’s fraud.

6.21 All entries must be made by the entrant themselves. Bulk entries made from trade, consumer groups or third parties will not be accepted If an entrant attempts to compromise the integrity or the legitimate operation of this Promotion by hacking or by cheating or committing fraud in any way such as use of ‘script’, ‘brute force’, masking their identity by manipulating IP addresses, using identities other than their own or any other automated mean, Lebara may seek damages from that entrant to the fullest extent permitted by law. Further, Lebara will disqualify that entrant’s entry to this Promotion and may ban the entrant from participating in any of our future promotions, so please play fairly.

6.22 The Terms and Conditions of this Promotion shall be interpreted and applied on the basis of English Law and the Courts of England and Wales shall have exclusive jurisdiction. Promoter: Lebara Media Services Limited, 25 Copthall Avenue, London, EC2R 7BP, United Kingdom